Frequently Asked Questions
We currently offer phone cases for all iPhone models from 11 to 17, with Samsung cases coming soon.
Yes, our phone cases are designed to be drop-safe.
They feature a dual-layer construction with a durable polycarbonate outer shell and a shock-absorbing TPU inner liner, offering reliable protection against everyday drops, bumps, and scratches.
Magsafe Case
The MagSafe® Tough Case is compatible with iPhone models 14 through 17 and features built-in magnets for MagSafe charging and accessories.
Tough Case
The Tough Case fits a wider range of devices—including iPhones 11 to 17—and offers the same dual-layer protection, but without MagSafe functionality.
Matte Finish
- Non-reflective surface: Reduces glare, making it ideal for bright environments.
- Soft, smooth texture: Offers a more subtle and professional look.
- Fingerprint-resistant: Less prone to smudges and marks.
Glossy Finish
- Shiny, reflective surface: Enhances color vibrancy and contrast.
- Sleek and polished feel: Gives designs a bold, eye-catching appearance.
- More prone to fingerprints and glare: Requires occasional cleaning.
Fulfilment
As our case is made to order, please allow an average of 1-2 days for processing.
Shipping
Shipping times vary depending on your location, but on average, our phone cases arrive within 2–7 business days.
Once your order is on its way, you'll receive an email confirmation and tracking details. When your order is out for delivery, you'll get another email with real-time tracking details to keep you updated every step of the way.
We offer free shipping worldwide - except for Hong Kong, Singapore, Japan, Taiwan and South Korea.
- No minimum spend.
- No code required.
Our Quality Guarantee
We stand behind every product we make! If there's a manufacturing error or your item arrives damaged, we'll make it right with a free replacement or full refund - no return required.
What's Covered:
- Manufacturing defects or errors
- Damaged items
- Incorrect products received
- Size discrepancies
- Print quality or placement issues
Simply contact us with photos, and we'll resolve it quickly.
Change of Mind: As a small business creating custom products, we're unable to offer refunds or exchanges for change of mind. Please choose carefully and reach out if you have questions before ordering!
As a print-on-demand store, we produce each phone case only when an order is placed—meaning no excess inventory and no wasted materials. Every case is custom-made, helping us reduce waste and support more sustainable production practices.
We love collaborating!
If you're interested in working with us, feel free to email us at casebycaseco@hotmail.com or send us a DM on Instagram. We’re always excited to connect with creatives, brands, and content makers.
Use a soft cloth with mild soap and water. Avoid harsh chemicals to preserve the print and finish.