FAQ

At the moment, we only stock cases for all current iPhone models.

From the iPhone 11 to the latest iPhone 17 Pro. Just select your model from the
dropdown menu on each product page.

We ship worldwide!

We proudly ship worldwide, so you can get your Case by Case co design no matter where you are.

Sadly we are not able to ship to South Korea, Hong Kong, Taiwan, Japan, or Singapore.

We ship currently only ship to the countries named below with fast and reliable delivery.

• Fulfillment Time: Orders are processed and dispatched within 2–5 business days.

• Shipping Time: between 2-8 business days pending your location.

*Delivery times are estimated and might differ based on the amount of orders to proceed. You will see the final costs and delivery times in the order Checkout.

Shipping is free when you spend $50 or more otherwise it is calculated based on your location and the items in your order.

You will always know the shipping price before you purchase as you will see the final costs and delivery times in the order Checkout.

Change of Mind:

Sadly we do note provide refunds & exchanges due to a change of mind, so please chose carefully. You can place a new order at your own cost to replace.

Fault or Damage:

If there’s a problem with an order, like a manufacturing error or a damaged item we’ll offer a free reprint or a refund. You don’t need to return the product, we just require photos of the faulty or damaged product.



To initiate a refund, please complete the contact form on our Contact Page with the following information:

• Your contact details
• Your order number
• A brief description of the faulty or damaged phone case

Once we receive your submission, you will receive an email within 72 hours requesting photos of the item.

Here are the types of photos we need, depending on the issue:

• Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.
• Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.
• Damaged products: Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.
• Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.
• Size discrepancies: please submit a photo of the product with a measuring tool to display that the case is the incorrect size.

Thats okay, I love connecting with my customers, please submit your question via the contact page or send me an email.